Privacy and Policy

Privacy and Policy for Nesh Technologies

This policy applies to our company, Nesh Technologies Pvt Ltd and our brand Nesh LIVE (hereafter referred to as “Nesh”). This privacy policy is applicable to the information we collect on any of our product websites (www.nesh.live), via Nesh LIVE telematics device. This privacy policy describes the type of information we collect and policies governing the use of that information.

Information Collected on Nesh’s website

Nesh Technologies Pvt Ltd is sensitive to privacy issues on the Internet and in general, has no objection to Users accessing its site without providing any personal information. However, there are circumstances like those listed below when Nesh Technologies may request you to provide your personal information.

Collection of personal information for propagating business

In some circumstances, Nesh Technologies or Nesh LIVE may request some personal information from you, like your name, e-mail address, address, copy of the registration certificate of your vehicle and telephone number at the time of sale. You are at liberty to respond or not to respond to these inquiries and any and all information provided is strictly voluntary. We use this information to get valuable feedback from your experience on our Site. In addition, Nesh may also use your personal information for its other business purposes or in order to help serve you better be it by informing you of new services, products, alliances etc. that could be of use to you. In general, you can visit the site without disclosing any personal information. However, there are areas of this site that require this information to complete certain functions, and may not be available to those choosing not to reveal the information requested. You recognize and understand that there is no compulsion on you to provide us with your personal information and any and all personal information provided by you to us is with your full consent, own volition and desire to provide such personal information. You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you.
Any material, information, or idea submitted or posted on this Site or to the mail addresses given on this Site will be considered non-confidential and non-proprietary. Nesh Technologies may share or otherwise use your submission for any purpose whatsoever. If any of the information submitted constitutes personal data, you agree that Nesh Technologies may transmit such personal data for any business purpose.

Collecting domain information

Nesh LIVE or Nesh Technologies collects domain information and not the email addresses of its visitors as part of its analysis of the use of this site. This data enables us to become more familiar with which customers visit our site, how often they visit, and what parts of the site they visit most often. Nesh LIVE or Nesh Technologies uses this information to improve its Web-based offerings. This information is collected automatically and requires no action on your part. By accessing our Site you grant your unconditional consent to allow Nesh LIVE or Nesh Technologies to collect your domain names.

Disclosure to third parties

In cases where we believe that business interests will be served, Nesh Technologies may share your information with its Business Partners, who can alert you about new products and services. Upon receipt of any alert, if you desire to be removed from a such alert list, you may inform the sender or unsubscribe from the list as provided in each mail alert.

We may also be required to disclose your personal information in the event of a legal proceeding, court process, investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person etc. We may also be required to disclose your personal information in the event of a business reorganization, amalgamation or merger.

Information Collected via any Nesh Software and Nesh Devices

The following information is collected by our GPS Device when it is plugged into your vehicle :

  1. Geolocation of the device (GPS coordinates)
  2. Information related to the vehicle’s OBD parameters obtained from the On-board Diagnostics (OBD) port of the vehicle while the vehicle ignition is ON. This includes information that helps us determine the condition of the vehicle and other driving parameters including vehicle speed, fuel consumption, RPM, Diagnostic Trouble Codes and various other engine-related parameters. Find more about OBD at the following link https://en.wikipedia.org/wiki/On-board_diagnostics
  3. Vehicle acceleration information from the accelerometer sensor in Nesh device
  4. Based on any additional sensors that may be connected to the Nesh Device in the vehicle, additional information from those sensors in the vehicle may also be collected

The following information is collected by our Mobile Apps or Dashboards

  1. Information related to the location of the Mobile phone, identification details of your Mobile phone, phone type and OS
  2. Information related to how you use our Mobile App
  3. Information related to Mobile sensors such as Accelerometer and Gyroscope

Use of Information

We store the information collected from the Nesh Software and Nesh Device onto our backend server in the cloud hosted by third-party cloud infrastructure providers. The servers on which your information is stored may be located outside India. The information is processed and analyzed by automated means to offer a variety of features that you get from using the Nesh Software including real-time location tracking, location-based notification, vehicle performance during each trip, detailed driving behaviour analysis, trend charts, anti-theft and towing alarm and vehicle health reports. The information will be used for advanced analytics to offer additional insightful features in future. We may also anonymize (de-personalize) the information we collect and combine it with other information sources for the purpose of advanced analytics and future use cases.

Access to Information

  1. Our engineers and other personnel may have access to your information for the purpose of development, testing, maintaining our service and also providing you technical support in case of any issues
  2. Our service providers, including outsourced development partners, technical support providers, business support services providers may have access to your parts of your information on a need to know basis, as per our contractual terms with them
  3. Additionally we may share your information, with your prior consent, with third parties, who may use the information to offer and provide additional customized products and services. For example, these many include vehicle dealers, vehicle service centres and motor vehicle insurers
  4. Your anonymized data may be shared with third parties for purpose of marketing, analytics and other uses
  5. Any individual with whom you may share your Nesh Software login credentials or Nesh Device credentials may get access to your information via the Nesh Software
  6. We may also be required to disclose your personal information in the event of a legal proceeding, court process, investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person etc. We may also be required to disclose your personal information in the event of a business reorganization, amalgamation, merger, divestment, dissolution or asset sale

Security of Data

We and our partners maintain commercially reasonable measures to maintain information security and prevent unauthorized access. However, no security is fool-proof and in case we become aware of any breach of security of your information, we will notify you using the email address that we have. If you do not agree to the terms discussed above, you should exit our website or stop using our Nesh Software and Nesh Device in your vehicle. When you access our website or use our Nesh Software or Nesh Device, you acknowledge that you have read and agree to abide by the terms described above. The company reserves the right to change these policies and terms & conditions without prior notice.

Force Majeure

Notwithstanding anything contained in this Privacy Policy or elsewhere, Nesh LIVE or Nesh Technologies shall not be held responsible for any loss, damage or misuse of your user Information, if such loss, damage or misuse is attributable to a Force Majeure Event. “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, network errors, computer hacking, technical snags, unauthorized access to computer data and storage device, breach of security and encryption and any other like event beyond the control of Nesh LIVE and Nesh Technologies.

In case of any questions regarding our Privacy Policy, please contact us at info@nesh.live